Returns & Refunds

Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help!

Return Window: 30 days from the date of purchase

Eligible Returns

We accept returns for:

• Unopened products in original packaging
• Products damaged during shipping
• Incorrect items sent
• Defective products

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used products (unless defective)
• Products purchased at farmers markets or in-person events

How to Return an Item

1. Contact Us: Email us at info@butcherstallow.com or call (903) 501-4300
2. Provide Details: Include your order number and reason for return
3. Get Authorization: Wait for return authorization and instructions
4. Ship It Back: Send the item back using our provided instructions
5. Get Your Refund: Refunds are processed within 5-7 business days of receiving the return

Refund Information

Refund Method: Original payment method

Processing Time: 5-7 business days after we receive your return

Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error

Return Shipping: Customer is responsible for return shipping costs unless the item is defective or we made an error

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately with photos of the damage
• We'll provide a prepaid return label
• We'll ship a replacement or issue a full refund (your choice)
• No questions asked!

Satisfaction Guarantee

We stand behind the quality of our products. If you're not satisfied for any reason, please let us know. We'll work with you to make it right!

Your satisfaction is our top priority, and we appreciate your business.